Frequently Asked Questions
How soon will my order ship?
All orders are processed within 3 days, Monday through Friday. If you place an order before 1 p.m. EST on Monday, your order should ship by Wednesday.
If you place an order before 1 p.m. EST on Friday, your order should ship by Tuesday. If you place an order after 1 p.m. EST on Friday, your order should ship by Wednesday.
Notice for Pre-Orders/Pre-Sells:
PRE-ORDER DISCLAIMER - PLEASE READ PRIOR TO ORDERING: If you combine a pre-order item with an in stock item, your full order will SHIP TOGETHER when the pre-order item arrives in stock. When you purchase a pre-order item using your credit card, you authorize us to store your credit card information securely until your order ships. At that time, your card will be charged in full. If you combine an in-stock item with a pre-order item, the in-stock item may no longer be available once the ore-order item arrives in stock.
All pre-orders are subject to availability.
Product is shipped immediately upon receipt from the manufacturer. We are not responsible for manufacturer delays.
If you wish to have in-stock items shipped immediately, you must order in-stock and pre-order items separately.
Where do you ship?
We ship to all 50 US States and APO/FPO addresses. We do not ship to other international locations at this time.
What are my options for shipping?
All orders are shipped via Fed Ex Smart Post or UPS. Services include 3 Day Select, 2nd Day Air, Next Day Air Saver, Next Day Air, and Flat Rate Shipping. Please remember 3 Day Select is three days after your items are shipped, which may take up to 72 hours to process.
How much do you charge for shipping?
It depends on the shipping method you choose, your location, and the weight of the item(s) in your shopping cart.
Do you charge sales tax?
Pennsylvania and California residents, and all orders shipped to Pennsylvania and California addresses, will be charged 6% sales tax. Customers outside of Pennsylvania and California will not be charged sales tax.
I received my order and the item is damaged – what should I do?
Please contact us via e-mail at email@example.com within one week and we will send a replacement for the damaged item, as well as instructions on how to return your order. In your e-mail, please include your name, address, phone number, and order number.
I want to return my order – what should I do?
Changed your mind? Please contact us via e-mail at firstname.lastname@example.org within 30 days and we will gladly accept your return. In your e-mail, please include your name, address, phone number, order number, and reason for return. You will be issued a Return Authorization number as well as instructions on how to return your order. Items must be in the same condition as when they were shipped. No credit will be given for damaged returns.
If you are returning your order due to a Victor Keepsakes error, we will send you a return label. We can then either issue a full refund or even exchange. If you are returning your order for other reasons, you will be responsible for return shipping. We will issue a refund for the item(s) purchased upon receipt at our facility. All refunds are for product price only. No shipping refunds.
**All product prices are listed in US dollars**